Customer Service Advisor
Assessment
A job-specific assessment designed to identify high-performing customer service advisors before you interview
The Problem With Customer Service Hiring
Hiring Customer Service Advisors often starts with CV screening and short phone interviews. These steps are time-consuming, inconsistent, and poor predictors of real performance.
CVs rarely show how candidates:
Handle difficult or frustrated customers
Communicate clearly under pressure
Follow processes accurately
Make judgement calls in real situations
Phone interviews help, but they still reward confidence over capability. This is where many poor hires slip through.
What our Customer Service Assessment Measures
Focused on the skills that directly predict success in customer service roles.
Behavioural Judgement
Empathy and tone
Conflict handling
Professional judgement
Decision-making under pressure
Cognitive Skills
Attention to detail
Processing speed
Comprehension and accuracy
Practical Communication
Written communication quality
Clarity and structure
Ability to explain solutions professionally
Built on the NX Engine
This assessment is built using the NX Engine, a role-first assessment system designed to measure real job performance rather than abstract traits. Our NX Engine:
Maps every question directly to customer service job requirements
Balances behavioural, cognitive, and practical evidence
Ensures every question has a clear purpose
Continuously removes low-quality or non-predictive questions
This is why the assessment works reliably as a first-stage screening replacement, not just a supporting tool.
What You Get
A ranked shortlist of candidates:
Clear, skill-by-skill breakdowns
Evidence you can use to structure interviews
Greater confidence in early-stage decisions
Employers typically reduce early-stage interview time by 40–60%, while improving shortlist quality.
Who This Is For
This is ideal if you:
Hire Customer Service Advisors at volume
Spend too much time on phone screening
Want consistent early-stage decisions
Structured screening improves interview-to-offer quality by filtering for job-ready candidates.
Get Started
If you’re currently hiring Customer Service Advisors, book a demo to see how the assessment fits into your hiring process.
We’ll show you how it replaces CV screening and phone interviews, so you only spend time interviewing job-ready candidates.