Flight Attendant Test

Flight attendant tests are used to assess the key skills and attributes required to be a successful member of cabin crew.

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What is a flight attendant test?

A flight attendant test helps airlines determine whether or not an applicant has the required skills, knowledge and competencies to be a successful member of the cabin crew.

Flight attendants check tickets, greet passengers as they board the aircraft, direct them to their seats, and provide assistance and safety information as needed during the flight. Customer service and passenger safety is an important aspect of the flight attendant test.

The skills assessed in a flight attendant test give insight into a candidate's customer service abilities that couldn't otherwise be assessed by a resume or interview. This means that employers can screen out candidates who don't demonstrate the competencies required.

About the Flight Attendant Test

Flight attendants serve and assist passengers on commercial or private flights. The flight attendant test helps demonstrate whether candidates possess the skills and knowledge required to be successful in dealing with passengers, and working safely and professionally onboard an aircraft.

Why should you use a flight attendant test for recruiting?

A flight attendant is a customer-facing role that requires empathy, safety and aircraft knowledge, good communication skills, situational judgement and teamwork. Flight attendants also need to be able to think quickly and logically to solve problems.

The information gained from the test is evaluated against other candidate scores to help you compare individuals that might have similar experiences. Using a flight attendant test is beneficial to recruiters, since it gives them a bias-free and data-driven way to shortlist applicants.

Those that demonstrate the behaviours and abilities required can then be progressed to the next stage of the process, while those that don't can be eliminated from the process.

View a sample report

Results for the Flight Attendant Test along with other assessments the candidate takes will be compiled to produce a candidate report.

The report is automatically generated and available both online and as a downloadable pdf so they can be shared with other team members and employees alike.

App screenshot

How our test assesses flight attendant skills

Candidates will need to answer a range of questions that measure industry-specific soft skills where applicable (e.g. interpersonal skills), aptitude (e.g. verbal reasoning) and relevant personality dimensions (e.g. sociability). The results present a holistic view of how well suited each candidate is for the job at hand, using a data-driven approach.

The format varies by type of question, including multiple-choice for aptitude and technical skills, situational judgement for soft skills and agreement on a Likert scale for the personality dimensions. This approach ensures candidates are being assessed in an accurate and fair manner, and that results reflect the true underlying qualities of each candidate.

The characteristics, abilities and knowledge necessary to be a flight attendant were identified using the US Department of Labor's comprehensive O*NET database. O*NET is the leading source of occupational information that is constantly updated by collecting data from employees in specific job roles.

During the development process, test questions were rigorously analysed to maximise reliability and validity in line with industry best practices. They were created by our team of I/O psychologists and psychometricians – who collaborated with subject-matter-experts – and field-tested with a representative sample of job applicants who have varying experience, just like you might find in a talent pool.

Each test is reviewed by a panel of individuals representing diverse backgrounds to check for any sensitivity, fairness, face validity and accessibility issues. This ensures each candidate has a fair chance of demonstrating their true level of expertise.

Our flight attendant test is monitored to ensure it is up-to-date and optimised for performance.

Our test platform

Our platform offers an extensive library of hundreds of tests, giving you the flexibility to select and combine them in any way that suits your hiring needs. From understanding specific role requirements to assessing general cognitive abilities, our diverse library ensures you can tailor your assessment process precisely.

Our test questions come in various formats, including multiple-choice, true and false, ranking and situational judgment, all ensuring comprehensive candidate assessment.
Role-specific simulations.
Experience real-world scenarios with our role-specific simulations, providing accurate insights into candidates' performance, readiness and fit for the position.
Adaptive scoring.
Our adaptive scoring system evaluates responses in real-time, by adjusting to the candidate's ability level, enhancing accuracy and reliability.

Curated by our
team of experts

Expert 1 Expert 2 Expert 3

Scientifically validated by psychometric specialists

  • Our team of assessment experts is made up of I/O psychologists, psychometricians, and subject matter experts who work closely together to ensure each test is accurate and reliable.
  • Our subject matter experts are rigorously vetted and typically have several years of experience working in their industries and hold advanced credentials.

Frequently asked questions

What other tests might you use to recruit a flight attendant?

Additional tests might include situational judgement, personality, error checking, language skills and verbal reasoning.

When in the application process is it best to use a flight attendant test?

A flight attendant test is beneficial during the earlier stages of the hiring process, enabling employers to shortlist top-quality candidates early on.

What is the cost for Neuroworx's flight attendant test?

Neuroworx operates on a monthly or annual subscription basis. We have several plans to suit your hiring needs, which you can check out here. Alternatively, you can get in touch with us to discuss a custom plan.

Can I get a free trial?

Yes, simply sign up (no credit card is required) and we'll give you unlimited access for seven days. Create as many jobs and test as many candidates as you want; you won't be charged a penny.

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