Flight attendant tests are used to assess the key skills and attributes required to be a successful member of cabin crew.
A flight attendant test helps airlines determine whether or not an applicant has the required skills, knowledge and competencies to be a successful member of the cabin crew.
Flight attendants check tickets, greet passengers as they board the aircraft, direct them to their seats, and provide assistance and safety information as needed during the flight. Customer service and passenger safety is an important aspect of the flight attendant test.
The skills assessed in a flight attendant test give insight into a candidate's customer service abilities that couldn't otherwise be assessed by a resume or interview. This means that employers can screen out candidates who don't demonstrate the competencies required.
Flight attendants serve and assist passengers on commercial or private flights. The flight attendant test helps demonstrate whether candidates possess the skills and knowledge required to be successful in dealing with passengers, and working safely and professionally onboard an aircraft.
A flight attendant is a customer-facing role that requires empathy, safety and aircraft knowledge, good communication skills, situational judgement and teamwork. Flight attendants also need to be able to think quickly and logically to solve problems.
The information gained from the test is evaluated against other candidate scores to help you compare individuals that might have similar experiences. Using a flight attendant test is beneficial to recruiters, since it gives them a bias-free and data-driven way to shortlist applicants.
Those that demonstrate the behaviours and abilities required can then be progressed to the next stage of the process, while those that don't can be eliminated from the process.
Results for the Flight Attendant Test along with other assessments the candidate takes will be compiled to produce a candidate report.
The report is automatically generated and available both online and as a downloadable pdf so they can be shared with other team members and employees alike.
Candidates will need to answer a range of questions that measure industry-specific soft skills where applicable (e.g. interpersonal skills), aptitude (e.g. verbal reasoning) and relevant personality dimensions (e.g. sociability). The results present a holistic view of how well suited each candidate is for the job at hand, using a data-driven approach.
The format varies by type of question, including multiple-choice for aptitude and technical skills, situational judgement for soft skills and agreement on a Likert scale for the personality dimensions. This approach ensures candidates are being assessed in an accurate and fair manner, and that results reflect the true underlying qualities of each candidate.
The characteristics, abilities and knowledge necessary to be a flight attendant were identified using the US Department of Labor's comprehensive O*NET database. O*NET is the leading source of occupational information that is constantly updated by collecting data from employees in specific job roles.
During the development process, test questions were rigorously analysed to maximise reliability and validity in line with industry best practices. They were created by our team of I/O psychologists and psychometricians – who collaborated with subject-matter-experts – and field-tested with a representative sample of job applicants who have varying experience, just like you might find in a talent pool.
Each test is reviewed by a panel of individuals representing diverse backgrounds to check for any sensitivity, fairness, face validity and accessibility issues. This ensures each candidate has a fair chance of demonstrating their true level of expertise.
Our flight attendant test is monitored to ensure it is up-to-date and optimised for performance.
Validated
Neuroworx provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).
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Origins
Additional tests might include situational judgement, personality, error checking, language skills and verbal reasoning.
A flight attendant test is beneficial during the earlier stages of the hiring process, enabling employers to shortlist top-quality candidates early on.
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