Service Level Agreement (SLA)

This agreement outlines our commitment to maintaining services for you. This is version 1 of the SLA and was updated on September 9th, 2021.

Availabiltiy

We’ll ensure that our services are availabile 98% of the time, averaged over a month.

Turn around time

While we’ll always try to get back to you as soon as possible, sometimes at busy periods there may be a delay. We’ll aim to ensure you have a reply to any service problems within 24 hours during working weeks (Mon-Fri), and replies to account questions within 48 hours during working weeks (Mon-Fri).