Technical Support Test

Neuroworx's technical support test can be used to assess whether a candidate possesses the core skills required to be successful in a technical support position.

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What is a technical support test?

A technical support test is used to help employers identify candidates who have the necessary skills and aptitudes required for a technical support position.

Using multiple-choice questions, the test assesses candidates in key areas including knowledge of how software and operating systems work, diagnosing hardware and software faults, and troubleshooting technical issues. The test also evaluates candidates on essential soft skills such as their problem-solving skills, communication and interpersonal skills, and logical thinking.

The test is most commonly used by employers in the early stages of the recruitment process, as it helps screen out unsuitable candidates before time and resources have been invested to interview them.

Performing well on the technical support test suggests that a candidate has the skill set and expertise to provide effective technical support in real work situations.

Jump to a section on this page:

  1. What is a technical support test?
  2. Why should you use a technical support test for recruiting?
  3. How our test assesses technical support skills
  4. Technical Support Test FAQs

About the Technical Support Test

Technical support teams are responsible for overseeing and maintaining the computer systems and networks of an organisation. Typical duties include installing and configuring operating systems and software, diagnosing and troubleshooting hardware and software issues, and acting as an initial point of contact for IT-related concerns.

Technical support staff require a specific set of skills and expertise to perform in an IT services role successfully. The technical support test assesses candidates on these skills to determine whether they are suitable for the job.

Why should you use a technical support test for recruiting?

Shortlisting candidates for a technical support position can be a difficult and lengthy process, particularly if you receive a high number of candidates with a seemingly similar level of experience.

Using resumes or application forms alone can give you a limited insight into candidates' suitability, which can make distinguishing between them difficult without further scrutiny.

A technical support test helps overcome this by giving you the ability to administer a skills test to a large number of applicants in your talent pool, providing you with clear, comparative results on which to base your hiring decisions.

The highest-performing candidates can be advanced to the next stage of recruitment, while those who do not display the necessary skills are withdrawn. This creates a more streamlined recruitment process that reduces the administrative burden on your hiring team, and the time and resources spent interviewing and reviewing candidates.

A technical support test could be useful for the following roles:

View a sample report

Results for the Technical Support Test along with other assessments the candidate takes will be compiled to produce a candidate report.

The report is automatically generated and available both online and as a downloadable pdf so they can be shared with other team members and employees alike.

Download sample report
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How our test assesses technical support skills

Candidates will need to answer a range of questions that measure industry-specific technical skills where applicable, soft skills (e.g. interpersonal), aptitude (e.g. logical reasoning) and relevant personality dimensions (e.g. detail orientation). The results present a holistic view of how well suited each candidate is for the job at hand, using a data-driven approach.

The format varies by type of question, including multiple-choice for aptitude and technical skills, situational judgement for soft skills and agreement on a Likert scale for the personality dimensions. This approach ensures candidates are being assessed in an accurate and fair manner, and that results reflect the true underlying qualities of each candidate.

The characteristics, abilities and knowledge necessary to be a technical support were identified using the US Department of Labor's comprehensive O*NET database. O*NET is the leading source of occupational information that is constantly updated by collecting data from employees in specific job roles.

During the development process, test questions were rigorously analysed to maximise reliability and validity in line with industry best practices. They were created by our team of I/O psychologists and psychometricians – who collaborated with subject-matter-experts – and field-tested with a representative sample of job applicants who have varying experience, just like you might find in a talent pool.

Each test is reviewed by a panel of individuals representing diverse backgrounds to check for any sensitivity, fairness, face validity and accessibility issues. This ensures each candidate has a fair chance of demonstrating their true level of expertise.

Our technical support test is monitored to ensure it is up-to-date and optimised for performance.

Our test platform

Our platform offers an extensive library of hundreds of tests, giving you the flexibility to select and combine them in any way that suits your hiring needs. From understanding specific role requirements to assessing general cognitive abilities, our diverse library ensures you can tailor your assessment process precisely.

Multi-format.
Our test questions come in various formats, including multiple-choice, true and false, ranking and situational judgment, all ensuring comprehensive candidate assessment.
Role-specific simulations.
Experience real-world scenarios with our role-specific simulations, providing accurate insights into candidates' performance, readiness and fit for the position.
Adaptive scoring.
Our adaptive scoring system evaluates responses in real-time, by adjusting to the candidate's ability level, enhancing accuracy and reliability.

Curated by our
team of experts

Expert 1 Expert 2 Expert 3

Scientifically validated by psychometric specialists

  • Our team of assessment experts is made up of I/O psychologists, psychometricians, and subject matter experts who work closely together to ensure each test is accurate and reliable.
  • Our subject matter experts are rigorously vetted and typically have several years of experience working in their industries and hold advanced credentials.

Frequently asked questions

What are the skills needed to work in technical support?

Important skills for a technical support role include: good interpersonal and communication skills; attention to detail; excellent problem-solving skills; thorough understanding of how software and operating systems work; adaptability.

When in the application process is it best to use the technical support test?

The technical support test is most effective when it is used in the early stages of recruitment, usually after the submission of an application but before any formal interviews have been conducted. This allows you to effectively screen out unsuitable candidates, leaving you with only the most promising talent.

What is the cost for Neuroworx's technical support test?

Neuroworx operates on a monthly or annual subscription basis. We have several plans to suit your hiring needs, which you can check out here. Alternatively, you can get in touch with us to discuss a custom plan.

Can I get a free trial?

Yes, simply sign up (no credit card is required) and we'll give you unlimited access for 7 seven days. Create as many jobs and test as many candidates as you want; you won't be charged a penny.

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